The Samsung Galaxy S24 Ultra represents one of the most advanced smartphones on the market, combining Qualcomm's high-performance Snapdragon 8 Gen 3 for Galaxy processor with a massive 6.8-inch Dynamic AMOLED 2X display. Encased in a refined titanium chassis and protected by Corning Gorilla Armor glass, this flagship device is engineered for heavy multi-tasking, elite mobile photography, and high-speed productivity. Its USB Type-C 3.2 port supports high-bandwidth data transfers and DisplayPort Alt Mode, making it a powerful computer in your pocket.
Despite its durable titanium frame and anti-reflective glass, hard impacts on concrete or tile can still rupture the delicate OLED matrix underneath. Even when the exterior glass exhibits minimal cracking, the internal display panel can fail completely, leaving you with a pitch-black screen, green vertical lines, or an unresponsive touch digitizer. When your screen turns completely dark, gaining access to critical photos, two-factor authentication apps, work documents, and contacts can instantly become a major challenge.
💾 Losing visual feedback on your flagship phone is alarming
But a blacked-out screen does not mean your internal storage is destroyed. Let's walk through the exact step-by-step methods you can use to bypass a dead screen and safely retrieve your data from a smashed Samsung Galaxy S24 Ultra.
Step-by-Step Methods to Recover Data from an S24 Ultra with a Dead Screen
Because the Galaxy S24 Ultra supports desktop-class connectivity features like Samsung DeX and direct DisplayPort output over USB-C, you can extract your data without a functioning display using the right peripheral setup or remote management tools.
Method 1: Use a USB-C Multiport Adapter with Samsung DeX
The most effective way to recover data when touch and visual output are completely lost is by turning your phone into a desktop interface via Samsung DeX.
- Gather Required Peripherals: You will need a multi-port USB-C hub (equipped with an HDMI output port, standard USB-A ports, and a USB-C power passthrough port), an HDMI cable connected to a TV or monitor, a standard USB wired mouse, and your original wall charger.
- Connect the System: Plug your phone's charger into the USB-C hub to ensure steady power delivery. Connect the USB-C hub to your Galaxy S24 Ultra. Run the HDMI cable from the hub to your TV or computer monitor, and plug the USB mouse into one of the hub's USB ports.
- Trigger Display Output: Power on your external display. If your S24 Ultra is powered on, it will project either a mirrored version of your lock screen or automatically launch Samsung DeX onto the monitor.
- Unlock and Backup: Click and drag up with your connected USB mouse on the monitor screen to bring up the security prompt. Enter your PIN, pattern, or password using the mouse. Once unlocked, open the Samsung My Files app or launch Smart Switch to back up your data directly to a connected USB flash drive or cloud account.
Method 2: Remote Unlock and Backup via Samsung SmartThings Find
If you previously signed in with a Samsung Account on your device and enabled Remote Unlock, you can trigger a cloud backup remotely from any web browser:
- Open a browser on a computer or secondary phone and navigate to
smartthingsfind.samsung.com. - Log in using the exact Samsung account credentials registered to your Galaxy S24 Ultra.
- Select your Galaxy S24 Ultra from the left-hand device menu.
- Click Back Up in the remote management window. Choose the data types you need (contacts, messages, photos, documents) and initiate the transfer to Samsung Cloud.
- If you plan to connect the phone to a PC via a USB cable, click Unlock on the web portal to remove the lock screen barrier remotely.
Method 3: Desktop Backup Using Samsung SmartSwitch
If your touch digitizer still registers input or if you unlocked the device remotely via SmartThings Find:
- Download and install Samsung Smart Switch on your PC or Mac.
- Connect your Galaxy S24 Ultra to the computer using a high-speed USB-C cable.
- Open Smart Switch on your computer. If the lock screen is bypassed, the application will detect the S24 Ultra and offer a one-click Backup button to store all phone data onto your computer's local drive.
Important Technical Disclaimer: If your Galaxy S24 Ultra sustained motherboard damage or severe frame bending alongside the smashed screen, repeatedly attempting force-reboots or plugging in high-wattage hubs can cause thermal stress or electrical shorting. Avoid using sharp tools to inspect the screen edges, and do not attempt DIY battery disconnection without proper ESD protection.
Why Professional Display Mounting is the Safest Recovery Solution
If your Galaxy S24 Ultra suffers from deeper board-level faults, broken touch IC lines, or strict security lockouts that prevent display output over USB-C, trying to navigate your device blindly can be frustrating and risky. In many cases, the most efficient and reliable path to full data recovery is having a professional technician temporarily connect a functional display screen. This allows the device to be unlocked safely, granting 100% access to transfer your files to an external drive or cloud service without risking permanent data wipeout.
At Sydney CBD Repair Centre, our technicians specialize in complex Samsung Galaxy repairs and urgent data recovery procedures. With over 2,000 positive Google reviews and recognition as a top mobile repair facility in Sydney, we utilize genuine OEM-specification components to handle delicate device extractions. Whether you visit our Sydney shop at Suite 201, Level 2/661 George St, Haymarket, call our team on (02) 8011 4119, or utilize our Australia-wide mail-in service, we can help you salvage your essential files and get your flagship device back to peak condition.
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